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Terms and Conditions of Sale

Introduction and Governing Law

These are the Terms & Conditions of Sale applicable to all purchases from Dataworxs Systems Australia Pty Limited (DWA").

These terms and the laws of Victoria, Australia, apply to all transactions for the purchase of products ("Products") from DWA either through its web site at https://www.dataworxs.com.au and any associated web page (the "Site") or via any other mechanism.  These terms represent the complete Agreement between DWA and the Buyer covering the sale of Products.  Except for terms implied by applicable legislation, DWA does not offer or agree to any conditions, warranties, guarantees or representations relating to the quality, description or performance characteristics of the Products other than those set out in these terms.  The Buyer's completion of the Order form on this Site, verbal request or request in writing will constitute an offer to the Buyer to purchase Products (the "Order").  All Orders are subject to acceptance by DWA.


The prices to be paid by the Buyer for all Products will be DWA's current selling price on the date of receipt by DWA of the Order, less any applicable discounts in effect at that time.  All Orders will attract a delivery charge as set out on the Delivery Charges and Checkout pages.

DWA reserves the right to change its prices from time to time without prior notice to the Buyer.  All prices quoted include Australian Goods and Services Tax (GST) at 10%.

If purchased on this site, the GST payable by the Buyer will be shown on Checkout: Shopping Summary screen and on any invoice issued to the customer.  Delivery charges to the nominated address will be advised at the time of receipt of the order or to the Buyer on the Delivery Charges and Checkout screens.  Delivery charges will also be specified on the invoice sent to the customer.

E-mail Address & Invoices

At the time of placing an order, it is important that you provide a valid e-Mail address, as invoices (in PDF format) are automatically e-Mailed to that address.  Please ensure your e-Mail address is accurate.  Also check your spam folder for undelivered invoices.  An invoice will not be shipped with the goods.

Stock Availability

If a Product is "out of stock" when DWA processes an Order, DWA will contact the Buyer to discuss revised delivery times or refund options.


All Orders made by the Buyer under this Agreement must specify the information requested, including (but without limitation):

(a) Quantity and description of Products
(b) The full street address to which the Product is to be delivered
(c) Current billing address to which credit card statements are sent

The Buyer must complete all information requested either by our sales representative or on this website and credit card payment details for the Order to be processed by DWA.

DWA will not accept orders:

(a) If the Buyer does not offer to pay by one of the accepted credit cards;
(b) If the Buyer's credit card provided does not confirm the payment; or
(c) On back-ordered or out-of-stock products; or
(d) After 30 days of the customer’s order; or
(e) Accept returns/refunds for change of mind

DWA will send the Buyer an e-mail acknowledging the Products ordered as soon as possible after the Buyer places an Order.  If DWA does not accept the Buyer's Order for any reason, it will inform the Buyer by email in the same manner.

Order Modification or Cancellation

Please ensure order and address details are correct.  Once an Order has been placed it is electronically transmitted to the warehouse for automated fulfilment.  Once an order is placed we cannot modify or stop it from being shipped.  The Buyer will need to contact via email infoau@dataworxs.com to arrange for a Return Material Authorisation (RMA) Number and return instructions.  Once the order has been returned to DWA in an unopened condition, the Buyer's credit card will be refunded within 5 working days of the banking details provided less the freight fee.


Australia Post e-Parcel deliveries occur usually within 2-7 business days after the goods leave our warehouse.  Australia Post e-Parcel Express usually takes 1-3 business days to arrive at mainland capital cities except Perth and Darwin.  DWS’s nominated courier deliveries occur usually overnight–7 business days excluding remote locations.  A Buyer cannot arrange collection of Orders from DWA .

A signature is required upon delivery.  If Australia Post is unable to deliver your parcel, it will be returned to your nearest local post office for your collection.

The Buyer acknowledges that DWA may, from time to time, be subject to production, delivery or other unforeseen delays and that DWA may allocate distribution of Products ordered among its customers at its sole discretion.

If Buyer's Order has not been delivered within two weeks, the Buyer should first contact DWA via email at infoau@dataworxs.com

DWA reserves the right to make partial delivery of an Order.   Please ensure delivery addresses are correct prior to placing order, once an order is processed by our warehouse, we are unable change or redirect the delivery address.

Buyer’s Orders for Dragon Professional Academic and Dragon Professional Government will take 2-4 business days to process.  Once arranged DWA will provide Buyer’s with their login credentials.


Payment for Products purchased from DWA can be made by Paypal VISA or MasterCard credit cards via the credit card gateway.

Credit card information submitted by the Buyer will be verified by the credit card provider and the Buyer will be advised if their Order has been accepted.  The Buyer agrees to submit to DWA such information as may be reasonably requested by DWA or the credit card provider for the authorization and verification of its credit card purchases.

We have no control or access to credit card authentication systems.  For all credit card issues you must contact your bank or credit card provider.

DWA reserves the right to exercise its lawful remedies if a dispute arises over payment through the Buyer's credit card provider.  In particular, but without limitation, if the Buyer's credit card provider rejects a payment when due, DWA at its discretion may delay or cancel delivery of Orders placed by the Buyer.

DWA may also offset and deduct from any refund due to the Buyer all sums owed by the Buyer to DWA.  If the Buyer's account is placed in collection, DWA will be entitled to claim all reasonable expenses for collection, including legal fees incurred in connection therewith.

Dead on Arrival (DOA)

A DOA Product is a Product that suffers a “major problem” (as defined in the Australian Consumer Law) within your first thirty (30) days of operation, computed from your purchase date.  The time for calculation will start 2 days after the delivery of your order.

If you believe that a Product is DOA, you must contact DWA by email on infoau@dataworxs.com to report the claimed DOA status and discuss the fault.

If DWA considers the Product to be DOA, it will issue a Return Material Authorisation (RMA) Number and will send you return instructions.

A Product should be returned to DWA in its original packaging and with all associated components, cables, software and product manuals.

DWA will pay the freight cost for the return of a DOA Product, provided that the Buyer uses DWA’s nominated freight carrier.  DWA at its cost will deliver a replacement Product to the Buyer promptly after its receipt of the DOA product.

Freight Methods

DWA will arrange delivery of all Products to the Customer using its nominated freight carriers.  A Buyer must not arrange its own courier to collect the Products from DWA.

Incorrect Supply of Order

If due to a warehouse or other error on the part of DWA, the Buyer receives a Product which does not conform to its Order, the Buyer must contact DWA within 7 days of receipt of the Product by email infoau@dataworxs.com.  DWA will provide a Return Material Authorization (RMA) Number and return instructions via email.

After returning the original Product to DWA, provided that the returned Product is in new condition with its original packaging unopened, DWA will ship the originally ordered product.

 Products Damaged in Transit

Claims for alleged damage to Products caused in transit from DWA to the destination specified by the Buyer must be notified to DWA as stated below within 48 hours of receipt of delivery and the consignment note must be marked as "Received Damaged".

The Buyer must contact the DWA by email on infoau@dataworxs.com and obtain a Return Material Authorisation (RMA) Number and return instructions.  The Buyer must also supply a copy of the consignment note to DWA.


Returns/refunds/exchanges are not offered on digital products or shipped software (including digital downloads & USB) that have been electronically or physically delivered.  Please contact us via email infoau@dataworxs.com if you have any questions about this.

Delivery Outside Australia

DWA will not be responsible for destination import taxes and duties including but not limited to Value Added Taxes or Customs Duty.

Amendment of Terms and Conditions

DWA may revise these terms and conditions from time to time.  Buyers should therefore periodically visit this page to familiarise themselves with any such revisions.

Product Warranty

Products will be covered by that specific manufacturer's warranty, terms and conditions.  Please refer to the manufacturer's website for their specific warranty conditions.

Privacy Policy

How To Contact Us

If you have any questions about these Terms and Conditions of Use, the practices of this Site, or your dealings with this Site, please phone 1300 502 819 or email infoau@dataworxs.com