Warranty and Returns Policy
These policies should be read in conjunction with the Dataworxs Systems Australia Pty Limited (DWA) Terms and Conditions of Sale
All products sold come with a manufacturer's warranty (e.g. 1 or 2 years). You will find the warranty details within the packaging of the goods shipped.
If during the period of the warranty, one of our products should fail to be of an acceptable quality, please do not hesitate to contact the manufacturer's helpline for assistance. Please note that any manufacturer's warranty and DWA's order modification or cancellation policy are additional to your rights under the Australian Consumer Law.
What do I do if my product is faulty?
If you do experience a fault or defect with your product, DWA recommends that you contact the manufacturer's helpline for assistance. The number is stated on the packaging and paperwork included with your product and on the product itself. You will be required to provide acceptable proof of purchase for an alternative remedy.
If your product does not have a manufacturer's warranty or your warranty has expired, you may still be entitled to a remedy. Please contact the manufacturer's helpline or return to your local store for further assistance.
Order Modification or Cancellation
Please ensure order and address details are correct. Once an Order has been placed online it is electronically transmitted to the warehouse for automated fulfilment. Once an order is placed we cannot modify or stop it from being shipped. If after the goods have been shipped the Buyer has a change of mind, the Buyer will need to contact the contact DWA via email email@example.com to arrange a Return Material Authorisation (RMA) Number and return instructions. Once the order has been returned to DWA in unopened condition, the Buyer's credit card will be refunded within 5 working days less the freight fee.
Dead on Arrival (DOA)
A DOA Product is a Product that suffers a “major problem” (as defined in the Australian Consumer Law) within your first thirty (30) days of operation, computed from your purchase date. The time for calculation will start 2 days after the delivery of your order.
If you believe that a Product is DOA, you must contact DWA by email on firstname.lastname@example.org to report the claimed DOA status and discuss the fault.
If DWA considers the Product to be DOA, it will issue a Return Material Authorisation (RMA) Number and will send you return instructions.
A Product should be returned to DWA in its original packaging and with all associated components, cables, software and product manuals.
DWA will pay the freight cost for the return of a DOA Product, provided that the Buyer uses DWA’s nominated freight carrier. DWA at its cost will deliver a replacement Product to the Buyer promptly after its receipt of the DOA product.
Incorrect Supply of Order
If due to a warehouse or other error on the part of DWA, the Buyer receives a Product which does not conform to its Order, the Buyer must contact DWA within 7 days of receipt of the Product by email email@example.com DWA will provide a Return Material Authorization (RMA) Number and return instructions via email.
After returning the original Product to DWA, provided that the returned Product is in new condition with its original packaging unopened, DWA will ship the originally ordered product.
Products Damaged in Transit
Claims for alleged damage to Products caused in transit from DWA to the destination specified by the Buyer must be notified to DWA as stated below within 48 hours of receipt of delivery and the consignment note must be marked as "Received Damaged".
The Buyer must contact the DWA by email on firstname.lastname@example.org and obtain a Return Material Authorisation (RMA) Number and return instructions. The Buyer must also supply a copy of the consignment note to DWA.
Delivery Outside Australia
DWA will not be responsible for destination import taxes and duties including but not limited to Value Added Taxes or Customs Duty.
How To Contact Us
If you have any questions about these Terms and Conditions of Use, the practices of this Site, or your dealings with this Site, please phone 1300 446 932 or email email@example.com