1. Collection of Personal Information
“Personal Information” is information from which your identity is apparent or can be reasonably ascertained. The types of information that may be collected by us include your name, date of birth, residential and/or postal address, telephone number, email address and credit card details
2. Use and Disclosure of Personal Information
We will only use your Personal Information for the purposes for which it was collected and we will not disclose your Personal Information without gaining your consent except where such disclosure is required by law.
We have secured our Website using industry standard technology. However, we cannot provide any guarantee with respect to the security of your Personal Information and we will not be liable for any breach of security or unintended loss or disclosure of information due to the Website being linked to the Internet.
We use your Personal Information in the following ways:
(a) to deliver services that you have requested us to perform;
(b) to confirm your identity;
(c) as required, for the purposes of debt recoveries; and
(d) for direct marketing purposes. *
* We will not use Personal Information obtained during a recording or the production of transcript for direct marketing purposes. Information collected to engage our services may be used for direct marketing purposes. This Personal Information will be added to our database. The database may be used for ongoing marketing purposes. If at any time you do not wish to continue receiving this information, we provide an “opt-out” procedure in each communication to you.
3. Opting Out
In each generic correspondence sent out to you, we will endeavour to include simple instructions on how you can immediately unsubscribe from the relevant mailing list. You can also opt out from receiving promotional material by contacting us directly.
4. Accessing, Updating and Correcting your Personal Information
You may request from us in writing to provide you with details of the Personal Information we hold about you. We will endeavour to process your request as soon as practicable. If we deny your request, we will provide reasons in writing as to our decision. To complain or contest our decision, please contact our Privacy Officer.
If you wish to amend information that is out of date or incorrect, or if you wish for your Personal Information to be removed from our database, please contact our Privacy Officer.
We will use all reasonable endeavours to secure any Personal Information we hold about you and to keep this information accurate and up-to-date. Any physical Personal Information is stored within locked cabinets and soft Personal Information data is stored behind industry standard firewalls and where applicable, protected by user names and passwords.
You may be required to have a cookie-enabled browser to fully access the Website. A cookie is a piece of data stored on your computer tied to information about you. Cookies may be used to track your internet browsing activities and the websites you have visited.
(a) your internet protocol (IP) address;
(b) the date and time of your visit;
(c) the pages you have accessed and documents downloaded; and
(d) the type of browser you were using.
9. Contact Information
Level 9, 620 Bourke Street
Melbourne VIC 3000
Upon receipt of a complaint, we will work with you to resolve your complaint. If we are unable to resolve your complaint to your satisfaction within a reasonable time frame, you may refer your complaint to the Privacy Commissioner.